If you ask any current Mailing Methods customer what they appreciate most about our business, they will undoubtedly talk about our exceptional service staff. We are committed to meeting and exceeding our clients’ expectations by providing outstanding mailing system support.
Our customer service process is always personal and never automated.
When you call our local office, a friendly customer service representative will answer and promptly direct your call to the appropriate person.
Our Mailing Equipment Service Technicians
Using the latest technology, our service technicians are in constant contact with the home office and are able to respond to your requests almost instantly. They are highly trained and attend mailing solutions seminars all over the country in order to keep up to date with the most recent advances and changes in the mailing equipment industry.
Mailing Methods sincerely values our technicians because they are often an integral link in our relationship with customers. Our technicians have a wealth of experience and many have been with Mailing Methods for the majority of their career. If you ever have an issue with your mailing equipment, you can trust that a familiar face will show up, ready to assist you.
In addition to servicing existing equipment, our technicians are also extremely helpful when your business is getting started with new products. We offer setup and training assistance when needed to ensure that your business will get the most out of your equipment.
Quick and Convenient Mailroom Support
Our customers also appreciate our accessibility and timely response procedures. Mailing Methods has a certified technician on call 24 hours a day, 7 days a week. So no matter when you have a problem, one of our friendly service technicians will be able to assist you.
We know that in this fast-paced world, our clients need immediate attention. We pride ourselves on making sure that we take care of your equipment so that you are able to meet your deadlines.
If your equipment requires service, a highly trained technician will be dispatched immediately and will arrive on-site in 1 hour or less.
Responsive Customer Care
In addition to being fast, our service representatives and technicians are also reliably responsive. We will listen carefully to any concerns you may have and properly address the issue in a timely and courteous manner.
We are extremely conscious of your business operations and the need for uninterrupted productivity. Our sales consultants, customer care representatives and service technicians will always work together to ensure that we are providing you with the most efficient and cost effective mailing solutions.
Our unfailing commitment to superior customer care has made Mailing Methods a preferred mailing systems supplier for local businesses for more than 30 years.
Contact us to learn more about our service and maintenance agreements or to schedule a consultation.